Shipping & Delivery Policy

We provide IT services and software products only. We do not sell or ship any physical goods, so no shipping charges apply.

Project deliverables — source code, applications, designs, reports and documentation — are delivered electronically by email, through a shared repository or project workspace, or by deployment to your servers or app stores, as agreed in the proposal or statement of work.

Delivery timelines for each milestone are agreed in writing before work begins. We keep you informed of progress and notify you of any change to the timeline.

Access to our SaaS products is activated within 24 hours of successful payment (usually immediately). Login details are sent to your registered email address. For on-premises deployments, the installation schedule is agreed with you in advance.

Ongoing services such as managed IT, cloud hosting and digital marketing start on the date agreed in the order and continue for the subscribed period.

If you have not received access or a deliverable within the agreed time, please write to contact@kognitokube.com or call +91 9963053060 and we will resolve it promptly.